Help With Your Membership


Help with your current membership

For issues and enquiries regarding current memberships, please email the Membership Administrator on the following address. The Administrator will respond as soon as possible.

For your convenience, please read the following summary on requesting cancellations or putting a membership on hold…

How to request Cancellation

We have now changed our cancellation procedure and we now process our cancellations online. We require one month’s notice to cancel (Terms and Conditions part 18: Cancellations), so there will one final payment for the following month after we receive your notice to cancel.

Please visit http://www.1life.co.uk/member-admin/ to put your request in to cancel. You will receive a confirmation email for head office receiving your cancellation. If there are any issues regarding your cancellation, one of our customer support representatives will be in contact with you.

We require one months notice to cancel (Terms & Conditions part 18: cancellations), so there will be one final payment for the following month after we receive your notice to cancel.

  • Example 1:
    • Member emailed on February 19th to request cancellation. The administration staff will send a confirmation response stating the email has been recieved. This will inform you if your cancellation has been sucessful. If so, for this member March 1st will be the final payment
  • Example 2:
    • Member emailed on November 1st to request cancellation. The administration staff will send a confirmation response stating the email has been recieved. This will inform you if your cancellation has been sucessful. If so, for this member December 1st will be the final payment.

When you request a cancellation we need you to state your full name, date of birth, address, membership number if you have it, and the reason you would like to cancel.

Please note that if you are in a 12 month contract, notice cannot be given until the 11th month of the contract (except in certain circumstances).

Until you have received a confirmation email from the admin staff DO NOT cancel your direct debit

Please keep copies of all correspondence.

How to put an account on hold

Memberships can be placed on hold for 1, 2 or 3 months, at the price of £5 per month. Memberships will then revert back to the original price after this time. If you require a longer period of time for your membership to be put on hold we do require written evidence (for example a GP letter).

Please note that memberships cannot be cancelled during the on hold period and that 1 months full payment will need to be taken before cancellation.

Any changes to membership status must be done before the 15th of each month for it to take action for the next month.

If you are on a minimum set contract and use our On Hold offer then the additional months will be added to the end of your contract.

Please keep copies of all correspondence.